Returns and Refunds Policy at Dollis Hill Flowers
Fresh Flowers Guarantee in Dollis Hill
At Dollis Hill Flowers, we take pride in serving our local community with only the freshest flowers. As a trusted florist for households and businesses throughout Dollis Hill, our Fresh Flowers Guarantee ensures that every arrangement is delivered at peak freshness and beauty. If you feel that your flowers have not arrived in fresh and perfect condition, we are here to help.
Damaged-on-Arrival Policy
If your bouquet or arrangement arrives damaged, wilted or in less than perfect condition, please notify us within 24 hours of delivery. Take clear photographs of the damaged flowers and packaging so we can evaluate the issue. Our team’s priority is your satisfaction – once we verify the claim, we will arrange for a suitable replacement or initiate a refund according to your preference.
Freshness Window
All floral creations from Dollis Hill Flowers are hand-tied and delivered fresh to your doorstep. We guarantee that our flowers will remain vibrant for a minimum of five days from the date of delivery, provided they are cared for according to our guidelines. Should your arrangement not meet our freshness commitment, let us know within this five-day window. We will gladly work with you to resolve the issue.
Refund & Replacement Options
Your happiness with our service and products is essential. If your order does not meet our Fresh Flowers Guarantee, you have the following options:
- Replacement: We can send a new, equivalent arrangement at the next available opportunity.
- Refund: We offer full or partial refunds, depending on the nature of the issue and the arrangement received.
Our team will work closely with you to determine the most appropriate solution. Please remember to provide all required details and photographs to help us swiftly process your request.
How to Register Complaints
Should you have any concerns or feedback about your experience with Dollis Hill Flowers, we encourage you to reach out promptly. To register a complaint, please include your order reference, delivery date, clear photographs if applicable, and a description of the issue. Our customer care team aims to respond to and resolve all complaints within two working days.
Your trust matters to us, and every complaint is addressed with care and attention. We value feedback as an opportunity for continuous improvement in delivering top-quality flowers to the Dollis Hill community.
Your Trusted Local Florist
Dollis Hill Flowers is proud to be the florist of choice for homes and businesses in the neighbourhood and surrounding areas. Our returns, refunds, and complaints policies reflect our commitment to customer satisfaction and our passion for fresh, beautiful flowers. Shop with confidence, knowing that your order is protected by our Fresh Flowers Guarantee.
