Dollis Hill Flower Delivery: Terms and Conditions Explained

Dollis Hill Flowers – E-commerce Terms & Conditions

Introduction

Welcome to Dollis Hill Flowers. These Terms & Conditions ("Terms") govern your use of our online flower delivery services for Dollis Hill and the surrounding areas. By placing an order with Dollis Hill Flowers through our website, you are agreeing to be bound by these Terms, which are designed to ensure clarity and fairness in all transactions. Please read them carefully before making an order. If you do not agree to these Terms, please refrain from using our website and services.

Scope of Service

Dollis Hill Flowers provides an online e-commerce platform for customers across Dollis Hill and adjacent areas to order flower arrangements and related products for delivery. These Terms apply exclusively to all customers using our online flower delivery service in Dollis Hill and its surrounding neighborhoods.

Order Process

1. Product Selection: Browse our website to select your desired flower arrangements, bouquets, or gift items. Product images are for illustration purposes only; while we strive to match the images closely, natural variations in flowers may occur due to seasonal availability.

2. Placing Orders: Add your chosen products to the online cart and proceed to checkout. You will be asked to provide delivery information, including recipient details, desired delivery date, and any personalized message you would like to include with your order.

3. Order Confirmation: Once you have placed your order, you will receive an order confirmation on screen and/or via your chosen communication method. Please review this confirmation for accuracy and notify us of any discrepancies immediately. All orders are subject to acceptance and availability.

4. Processing: Orders may require a minimum notice period, especially during peak times or when delivery is outside of Dollis Hill. We reserve the right to cancel or refuse orders should the requested delivery date or items not be feasible, in which case a full refund will be given.

Payments

1. Accepted Payment Methods: We accept payment via major debit and credit cards through our secure online payment gateway. Payment is required in full at the time of placing your order online.

2. Transaction Security: All online transactions are processed using secure encryption technologies. Dollis Hill Flowers does not store your card details on our servers.

3. Pricing: All prices are displayed in GBP (£) and include VAT where applicable. Delivery charges, if any, will be clearly specified before you complete your order.

4. Payment Issues: Orders will not be processed until payment has been successfully received. If your payment is unsuccessful or declined, your order will not be completed, and we will not be obliged to fulfil your order.

Deliveries

1. Delivery Areas: We offer flower delivery across Dollis Hill and surrounding locations as specified on our website. If in doubt whether we deliver to a specific postcode, please check on our website before ordering.

2. Delivery Times: We strive to deliver on your chosen date, but due to the nature of the product, delays may occasionally occur due to unforeseen circumstances such as traffic, weather, or supply issues. While we make every reasonable effort to meet delivery times, delivery hours are not guaranteed unless you have chosen a guaranteed service.

3. Delivery Instructions: Please provide clear instructions for delivery, including details such as gate codes or safe places if the recipient may be unavailable. If delivery cannot be completed due to unclear or incomplete information, we cannot accept responsibility for late or failed deliveries.

4. Non-Delivery: If we are unable to deliver your flowers, we will attempt to contact you or the recipient to rearrange delivery where possible. In cases where delivery cannot be made and the flowers must be returned to our shop, you may be responsible for additional redelivery charges.

Order Amendments and Cancellations

1. Amendments: You can amend your order details (such as delivery date, recipient information, or message) by contacting us as soon as possible after placing your order. Amendments may only be possible if your order has not yet been prepared or dispatched.

2. Cancellations: You can cancel your order up to 24 hours before the scheduled delivery by contacting us. For same-day or next-day orders, cancellations may not always be possible if the arrangement has already been started or dispatched. Should you cancel within the permitted period, a full refund will be processed to your original payment method.

3. Non-Refundable Orders: Once an order has been prepared or dispatched, it may not be eligible for cancellation or refund as flowers are perishable, made-to-order goods. We reserve the right to deduct reasonable charges for preparation and delivery where applicable.

Returns, Refunds, and Complaints

1. Returns Policy: As flowers are perishable products, we do not accept returns unless an incorrect item was delivered or the product arrived in unsatisfactory condition. Please inspect your arrangement upon delivery and notify us within 24 hours of any issues, providing photographic evidence where possible.

2. Refunds: If your complaint is upheld, we may, at our discretion, offer a replacement, full or partial refund, or store credit. Our decision in such matters will be final.

3. Complaints Procedure: Should you be dissatisfied with our service or your flowers, please contact us within 24 hours of delivery. We endeavor to resolve all complaints promptly and fairly.

Product Availability and Substitutions

While we strive to fulfil all orders as per the descriptions and images shown, due to seasonal and supply variations, we may need to substitute certain flowers or foliage with similar alternatives of equal or greater value. We will always aim to maintain the style, theme, and colour scheme of your chosen arrangement. Where possible, we will notify you of significant substitutions prior to dispatch.

Customer Obligations

1. Accurate Information: It is your responsibility to provide accurate, complete information for all orders, including recipient’s name, address, postcode, and contact details. We will not be held liable for late or failed deliveries due to inaccurate information supplied by you.

2. Use of the Service: You agree not to use our website and services for any fraudulent or unlawful activity, or in any way that may harm the reputation of Dollis Hill Flowers or its staff.

Liability

1. Exclusions: We shall not be liable for any costs, losses, or damages (including indirect or consequential loss) arising from delays, non-delivery, or unsatisfactory condition of flowers not caused by our negligence or factors outside our control, such as incorrect information or events beyond our reasonable control (including severe weather, pandemic disruptions, or supply chain issues).

2. Limitation: Our total liability to you in respect of any order shall not exceed the total price paid by you for that order.

3. Perishable Goods: Flowers and plants are perishable and time-sensitive. Please ensure arrangements are handled and cared for according to recommended guidelines. Ownership and risk of damage or loss pass to you upon delivery.

Intellectual Property

All content on the Dollis Hill Flowers website, including images, text, and logos, is the property of Dollis Hill Flowers or our licensors. No part may be copied, reproduced, or used for commercial purposes without our express written consent.

Privacy and Data Protection

We are committed to handling your personal information in accordance with all applicable data protection laws. Please refer to our Privacy Policy for more information on how we collect, use, and protect your data.

Changes to These Terms

Dollis Hill Flowers reserves the right to update or amend these Terms at any time. Any such changes will be effective immediately upon publication on our website. Your continued use of our services constitutes acceptance of the modified Terms. Please review these Terms regularly to remain informed of your rights and obligations.

Governing Law

These Terms and any disputes arising under them are governed by and construed in accordance with the laws of England and Wales. Any disputes, claims, or proceedings arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the English courts.

General

If any part of these Terms is held to be invalid or unenforceable, the validity of the remaining provisions shall not be affected. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

Contact and Communication

If you have questions regarding these Terms & Conditions, or any aspect of our online flower delivery services for Dollis Hill and surrounding areas, please contact us using the communication options provided on our website. We value your feedback and will be happy to assist you with any queries.

Thank you for choosing Dollis Hill Flowers for your online flower delivery needs in Dollis Hill and beyond.